•Towner Solutions Private Limited Registered Office: BMTC Complex, 31 Main, 100 Feet Road, Madivala, Bangalore South, Bangalore, Karnataka - 560068, India.

•We collect various types of information to provide and improve our services.

•(a) Personal Data

•• Profile Data: Name, email address, phone number, and profile picture for driver registration, verification, and account management.

•• Communication Data: Messages exchanged between users and our support team for customer assistance and dispute resolution.

•(b) Location Data

•• We collect real-time location data to enable drivers to receive ride requests and for ride-hailing services.

•• Users can manage location permissions through their device settings.

•(c) Usage & Device Data

•• Usage Data: App interactions, crash reports, and performance metrics to improve user experience.

•• Ride Data: Pickup and drop-off locations, ride duration, fare amount, and timestamps for service fulfillment.

•• Device Data: Device ID, operating system, browser type, and network information for security and fraud prevention.

•We retain user data only as long as necessary for operational, legal, and compliance purposes.

•• Profile Data: Retained as long as the account is active, deleted within 6 months of account closure.

•• Location Data: Stored for 30 days, then anonymized.

•• Usage Data: Aggregated and stored indefinitely for analytics.

•• Ride Data: Retained for 5 years for tax and regulatory compliance.

•• Device Data: Stored for 6 months for fraud detection.

•• Communication Data: Retained for 2 years or as required by law.

•Users have the following rights regarding their data:

•• Right to Access – Request a copy of your personal data.

•• Right to Rectification – Update or correct your data.

•• Right to Erasure (Right to be Forgotten) – Request deletion of your data.

•• Right to Restrict Processing – Limit how your data is used.

•• Right to Data Portability – Request transfer of your data.

•• Right to Object – Opt-out of data processing.

•To exercise these rights, email us at privacy@towner.taxi.

•We implement robust security measures to protect user data:

•• Encryption of sensitive data.

•• Role-based access controls and multi-factor authentication.

•• Device-level security, including fingerprint/PIN authentication.

•• Regular security audits and assessments.

•• Incident response and data breach notification procedures.

•We do not sell or share personal data with third parties, except in the following cases:

•• Service Providers: Payment processors, cloud storage providers, and analytics services.

•• Legal Compliance: When required by law, regulation, or governmental request.

•• Business Transfers: In case of a merger, acquisition, or asset sale.

•Our App may contain links to third-party services. We are not responsible for the privacy practices of such external sites. Users should review the privacy policies of those services before sharing data.

•Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us for removal.

•If you have any concerns or complaints regarding your privacy, you may contact our Grievance Officer:

•Grievance Officer: Rahul Dantulwar

•Email: privacy@towner.taxi

•Response Time: Complaints acknowledged within 3 days, resolution within 30 days.

•We may update this Privacy Policy from time to time. Any changes will be notified through the App or via email. Continued use of the App after modifications indicates acceptance of the revised policy.